PRIVACY POLICY
Last Updated: 14 July 2021
Mobile Site Lighting respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quotation, contacting us or purchasing our products.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when it may be shared, and the rights you may have regarding your personal information.
Mobile Site Lighting operates in South Africa and aims to process personal information responsibly and in accordance with applicable South African privacy and data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA) where applicable.
By using our website or voluntarily providing personal information to us, you acknowledge this Privacy Policy.
1. ABOUT MOBILE SITE LIGHTING
Mobile Site Lighting is a South African supplier of mobile lighting, power and site security equipment.
Our products include:
Diesel Powered Tower Lights
LED Light Towers
Mobile CCTV / Security Towers
Portable Diesel Generators
Towable Diesel Generators
Telescopic Mast Lighting Systems
Our website allows visitors to learn about our products, submit enquiries, request quotations and contact our business.
2. WHAT IS PERSONAL INFORMATION?
For purposes of this Privacy Policy, personal information generally means information that identifies or can reasonably be used to identify an individual or, where applicable, a business contact.
Depending on how you interact with us, this may include:
Full name
Company or business name
Email address
Telephone or mobile number
Physical or delivery address
Billing information
Product requirements
Project information
Enquiry details
Information contained in correspondence with us
IP address
Browser and device information
Website usage information
Other information you voluntarily provide
We only request information that is reasonably relevant to the purpose for which it is collected.
3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information when you:
Contact Us
When you contact Mobile Site Lighting by email, telephone, website form or another communication method.
Request a Quote
When you submit a quotation request for mobile lighting, generators, CCTV security towers or other equipment.
Submit a Website Form
When you complete an enquiry, contact, quotation or other form on our website.
Place an Order
When you purchase or arrange to purchase products from us.
Communicate With Us
When you communicate with our team regarding products, quotations, orders, delivery or customer support.
Browse Our Website
Certain technical information may be collected automatically through cookies, analytics tools and standard website technologies.
4. INFORMATION YOU PROVIDE TO US
When submitting an enquiry or requesting a quotation, you may be asked to provide information such as:
Name
Email Address
Telephone Number
Company Name
Project Location
Equipment Required
Message or Project Requirements
Providing accurate information helps us respond to your enquiry and prepare an appropriate quotation.
5. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information for legitimate business purposes, including:
Responding to enquiries
Responding to quotation requests
Providing product information
Preparing quotations
Processing orders
Arranging deliveries
Communicating about orders
Providing customer support
Confirming customer requirements
Managing business relationships
Processing payments where applicable
Maintaining business records
Preventing fraud and misuse
Improving our website and services
Managing website security
Complying with legal obligations
Sending marketing communications where permitted
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by applicable law.
6. QUOTATIONS AND PRODUCT ENQUIRIES
When you submit a quotation request, Mobile Site Lighting may use the information you provide to:
Contact you about your enquiry;
Confirm your requirements;
Recommend potentially suitable equipment;
Prepare and send a quotation;
Discuss pricing and availability;
Arrange delivery where an order is placed;
Follow up regarding the quotation.
For example, if you enquire about a diesel tower light, LED light tower, generator or mobile CCTV tower, we may contact you using the details supplied in your enquiry to obtain information necessary to assist you.
7. ORDERS AND TRANSACTIONS
If you purchase equipment from Mobile Site Lighting, we may collect and process information necessary to complete the transaction.
This may include:
Customer name
Business name
Contact details
Billing information
Delivery address
Product information
Order information
Invoice information
Payment-related information
We may retain transaction records for accounting, tax, legal, warranty and business administration purposes.
8. PAYMENT INFORMATION
Where online or electronic payment services are used, payment information may be processed by the relevant payment provider.
Where applicable, payment providers may collect and process information according to their own privacy policies and terms.
Mobile Site Lighting does not need to store full payment-card details where payment processing is handled securely by an external payment provider.
You should review the privacy policy of the applicable payment provider before completing a transaction.
9. DELIVERY INFORMATION
Where a customer purchases equipment requiring delivery, we may use personal information to arrange and coordinate delivery.
This may include sharing necessary information with a delivery or logistics provider, such as:
Customer name
Contact telephone number
Delivery address
Delivery instructions
Order details
We only intend to provide information reasonably necessary for the delivery service.
10. COMMUNICATIONS
We may use your contact information to communicate with you about:
Your enquiry
Your quotation
Your order
Product availability
Delivery
Payment
Warranty matters
Customer service
Other matters directly relating to your interaction with Mobile Site Lighting
We may also send promotional communications where permitted by applicable law and where the relevant consent or lawful basis exists.
11. MARKETING COMMUNICATIONS
If you have agreed to receive marketing communications from us, we may send information relating to:
New products
Mobile lighting equipment
Generator solutions
Mobile CCTV security equipment
Special offers
Company updates
Relevant industry information
You may unsubscribe from marketing communications at any time.
Where an email contains an unsubscribe option, you can use that option to stop receiving future marketing communications.
You may also contact us directly to request that your information no longer be used for direct marketing, subject to applicable legal requirements.
12. COOKIES
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites recognise returning visitors and remember certain information.
We may use cookies for purposes such as:
Website functionality
Security
Remembering preferences
Understanding website usage
Improving website performance
Measuring marketing effectiveness
Website analytics
Some cookies may be placed by third-party services used on our website.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
13. WEBSITE ANALYTICS
We may use analytics services to understand how visitors interact with our website.
Analytics information may include:
Pages visited
Time spent on pages
Approximate geographic information
Device type
Browser type
Referring website
General website activity
This information helps us understand which products and information visitors are interested in and improve the website.
Where third-party analytics services are used, their own privacy policies may also apply.
14. WEBSITE SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Security measures may include:
Website security controls
Access restrictions
Secure hosting
Software updates
Password protection
Malware and security monitoring
Appropriate administrative controls
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should therefore avoid sending highly sensitive information through ordinary website forms or unsecured communications unless specifically requested and appropriate safeguards are available.
15. WHO MAY RECEIVE YOUR INFORMATION?
We may disclose personal information where reasonably necessary to operate our business.
Depending on the circumstances, this may include:
Service Providers
Third-party companies that provide services such as:
Website hosting
Email
Website maintenance
Analytics
Payment processing
IT services
Security services
Delivery & Logistics Providers
Where information is necessary to deliver an order.
Professional Advisers
Where reasonably necessary, information may be provided to professional advisers such as accountants, auditors, attorneys or other professional service providers.
Government or Regulatory Authorities
We may disclose information where required or permitted by applicable law.
We do not sell your personal information to third parties.
16. THIRD-PARTY SERVICE PROVIDERS
Some services used by our website or business may be operated by third parties.
Examples may include:
Website hosting providers
Email service providers
Payment processors
Analytics providers
Customer communication platforms
Security services
Delivery companies
These providers may process information on our behalf or independently according to the services they provide.
Where appropriate, we expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.
17. INTERNATIONAL DATA TRANSFERS
Some third-party technology and service providers may store or process information outside South Africa.
Where personal information is transferred outside South Africa, Mobile Site Lighting will seek to handle such transfers in accordance with applicable legal requirements.
This may include circumstances where an international service provider is used for website hosting, email, analytics, payment processing, cloud storage or other business functions.
18. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
For example, information may need to be retained for:
Accounting purposes
Tax requirements
Transaction records
Warranty administration
Customer service
Legal claims
Regulatory obligations
Business records
When information is no longer reasonably required, we may securely delete, destroy or anonymise it where appropriate.
19. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion where legally applicable;
Object to certain processing;
Withdraw consent where processing is based on consent;
Object to direct marketing;
Request information about how your personal information is processed.
Certain rights may be subject to legal limitations or exceptions.
20. REQUESTING ACCESS TO YOUR INFORMATION
If you would like to request access to personal information held by Mobile Site Lighting, contact us using the details provided below.
Your request should provide enough information for us to identify you and locate the relevant records.
We may need to verify your identity before processing an access request.
Where permitted by law, we may charge a reasonable fee or require additional information in connection with a formal information request.
21. CORRECTING YOUR INFORMATION
If you believe information we hold about you is inaccurate, incomplete or outdated, please contact us.
We will take reasonable steps to correct or update the information where appropriate.
22. CHILDREN’S PRIVACY
Our website is intended primarily for businesses, professionals and general adult users.
We do not knowingly seek to collect personal information from children for marketing or commercial purposes.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.
23. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
These websites are not controlled by Mobile Site Lighting.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
24. SOCIAL MEDIA
Mobile Site Lighting may maintain or use social media profiles.
Interactions with our social media pages may be subject to the privacy policies and terms of the relevant social media platforms.
We recommend reviewing the privacy settings and policies of the social media services you use.
25. BUSINESS TRANSACTIONS
If Mobile Site Lighting undergoes a business restructuring, merger, acquisition, sale of assets or similar transaction, personal information may be transferred as part of the relevant business records, subject to applicable privacy laws.
Any such transfer will be handled in accordance with applicable legal requirements.
26. LEGAL DISCLOSURES
We may disclose personal information where we reasonably believe disclosure is necessary to:
Comply with applicable law;
Respond to a lawful request;
Protect our rights;
Prevent fraud;
Investigate suspected unlawful activity;
Protect the security of our website or business;
Protect customers or other persons.
We will seek to limit disclosures to information reasonably necessary for the relevant purpose.
27. POPIA
Mobile Site Lighting aims to process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) where applicable.
This includes principles relating to:
Lawful processing
Purpose specification
Data minimisation
Information quality
Openness
Security safeguards
Data subject participation
We aim to collect and process personal information responsibly and only to the extent reasonably necessary for legitimate business purposes.
28. ELECTRONIC COMMUNICATIONS AND TRANSACTIONS
Where applicable, personal information collected through electronic communications and online transactions may also be subject to requirements under the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
We aim to maintain appropriate records and provide customers with relevant information regarding electronic transactions.
29. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
Changes in our business;
New website functionality;
Changes to technology;
Changes to our service providers;
Changes to applicable legislation;
Changes to how we process personal information.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
30. CONTACT US ABOUT PRIVACY
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is being handled, please contact Mobile Site Lighting.
Mobile Site Lighting
Business Name: Mobile Site Lighting
Country: South Africa
Email: [Insert Privacy / Business Email]
Telephone: [Insert Telephone Number]
Physical Address: [Insert Physical Address]
Business Registration Number: [Insert Registration Number, if applicable]
Privacy Enquiries
For privacy-related enquiries, please include “Privacy Enquiry” in the subject line of your email.
Customer Support.